Early January 2019 - "Happy Birthday Sharon" from all the team at Royston & Lund.  First day back at work and the office is decorated to celebrate Sharon's birthday, 

Christmas Opening Hours

Christmas Eve – CLOSED

Christmas Day – CLOSED

Boxing Day – CLOSED

Thursday 27th December – CLOSED

Friday 28th December – CLOSED

Saturday 29th December – 9.00am - 4.00pm

Sunday 30th December – 10.00am - 12.00pm (West Bridgford office)

Monday 31st December – 9.00am - 4.00pm

Tuesday 1st January – CLOSED

Wednesday 2nd January – Normal working hours resume  - 9.00am - 5.30pm

The team at Royston & Lund would like to take this opportunity to wish you a very Merry Christmas and a Happy New Year!

Dear Tenants,

Winter precautions & protocol for emergencies during the festive period

As we are now within the winter months and approaching the festive holiday period, we wish to take this opportunity to contact all tenants to remind you of the precautions required to ensure that your home is safe and secure during the winter months.

Please ensure that your home is heated sufficiently during the cold months and we also advise that bathrooms and kitchens are adequately ventilated when in use to prevent the build-up of condensation / mould.

Should you have an outside tap in your home please ensure this is securely covered with insulation to stop the tap / pipework from freezing, which could result in a burst pipe damaging your home and contents.

As the festive period is a prime time for people to be away from home, we strongly request that if you are planning on leaving your home empty please ensure the heating is left on sufficiently to keep the property from getting too cold resulting in burst pipes.  The recommendations from insurers is that boilers are left on, on a permanent setting no lower than 7 degrees to help prevent pipes from freezing.

We would recommend that you arrange for a neighbour / friend to check the property on your behalf should you be away for more than two consecutive days during the winter months to ensure the Landlords Building Insurance and your own Contents Insurance does not become void.

Should you have an emergency issue out of our office hours for the festive period, we do have contractors on call who may be able to attend to EMERGENCIES ONLY (damage to property or danger to life) at their own discretion.  The contractor will make the decision as to whether a call out request is an emergency requiring immediate attention. 

Please understand that there will be limitations on what contractors can do over the festive period due to suppliers/merchants being closed from Friday 21st December 2018.

Please ensure that you are experiencing a true emergency (damage to property or danger to life) and that the issue cannot be resolved when normal working hours commence from Wednesday 2^nd January 2019. Please remember that if a contractor is called out as an emergency when this is not justified, you will unfortunately be liable for all costs which will be charged at bank holiday rates.

Third party contractors agreeable to assist if able to do so at their discretion are:

Matthew Hayes                           07980 113746 General Contractor

Mark Adamson                           07973 659775 General Builder

Linton Vickers                            07800 532269 General Handy Man

John Firth                                  07850780819 General Builder  

Matthew Heather                      07879 897437 Gas Engineer / Plumbing / Leaks / Heating issues

Heightley White Plumbing         07403 330745 Gas Engineer / Plumbing / Leaks / Heating issues

Rollasons Drainage                  07948 406537 Blocked or overflowing drains

M L Electrical Services            07854 153988 Electrical mains

ARB Electrical Services           07966 246727 Electrical mains

Lambley Electrical Services       07805 24694   Electrical mains

Please be aware that the above third party local contractors do not hold or have access to individual property keys.  If you are locked out of your home or have mislaid your keys we would recommend you contact a 24hr Locksmith directly.

Many of the properties that we manage have British Gas Homecare cover or similar policies in place as well as some landlords having their own preferred contractors, so please check the information letter you were given when you moved into the property, if your rental property does have a call out policy or specific instructions/contractors, you will need to contact the relevant company and not a Royston & Lund nominated contractor, as per your landlord's wishes. If you need to refresh yourself with regard to whether your rental home has specific contractors/call out policies please contact the office before the 21st December 2018 to check your records.

Opening hours during the festive period are as follows:

Friday 21st December - 9.00am - 5.30pm

Saturday 22nd December - 9.00am - 4.00pm

Sunday 23rd December - 10.00am - 12.00pm – Lettings enquiries only

Monday 24th December - closed

Tuesday 25th December - closed

Wednesday 26th December - closed

Thursday 27th December - closed

Friday 28th December - closed

Saturday 29th December - 9.00am - 4.00pm

Sunday 30th December - 10.00am - 12.00pm – Lettings enquiries only

Monday 31st December - 9.00am - 4.00pm

Tuesday 1st January - Closed

Wednesday 2nd January - normal opening hours resume

Finally we would like to take this opportunity to wish you all a Merry Christmas and Happy New Year from all at Royston & Lund.

We are currently on the search for a new member of staff to join our established team to assist us with weekend cover. The position is based in our West Bridgford office. 

Applicants must have good communication skills with a confident approach, excellent telephone manner, common sense and good keyboard skills.

Duties will included meeting and greeting customers, answering the phone, booking in viewings and valuations on a computerised system and dealing with general situations/questions as they arise.

Hours of work for both positions;-

Every Saturday 9.00am - 4.00pm and Sundays 10.00am-12.00pm.  It would be beneficial if you were able to be available to cover holiday and sickness cover but this is not essential.

Please email your CV with covering letter to [email protected] or telephone 0115 981188 for a telephone interview.

We are delighted to announce that we have added to our trophy shelf! Having officially been crowned the best small lettings agent in the East Midlands as part of the 2019 Best Estate Agent Guide (BEAG).

The company was awarded Best Small Lettings 2019 in the East Midlands after attending the recent BEAG ceremony at the InterContinental® London.

The BEAG, now in its second year, is compiled by the Property Academy and is supported by the UK’s leading property portal Rightmove. It is the most comprehensive assessment of its type ever undertaken in the property industry.

Each award is merited based on an agent’s individual branch performance and is measured through a combination of mystery shopper visits, market share scores, Rightmove stats, Feefo reviews and overall customer satisfaction.

Stephanie Caine, lettings director, said: “We’re absolutely over the moon to be named Best Small Lettings agent in the East Midlands. This award recognises the fantastic teamwork, dedication and commitment of our lettings team – they deserve this.

“I was honoured to pick up the award on behalf of the team given that the Best Estate Agent Guide is the most comprehensive analysis of the current market – it is no mean feat to achieve such an award. At Royston & Lund, our staff always go the extra mile to ensure the customer is given exactly what they want. Our entire business has been built with this in mind and that’s why we’ve continued to go from strength to strength.”   

Earlier this year, Royston & Lund also achieved its best result in its 24 year history after being named Best Estate Agent in the UK 2018 at the Estate Agent of the Year Awards (ESTAS). This news was coupled with the opening of our Keyworth branch which offers both sales and lettings services allowing us to expand our presence even further across the region

Join the conversation on social media @roystonlund. 

As a professional ARLApropertymark Agent we are pleased to hear that the Government is looking to introduce a requirement for private sector landlords in England to ensure electrical installations in their properties are inspected every five years.

We have been strongly recommending this to all landlords over the last 10yrs and more so over recent years, with some properties us being insistent on having a satisfactory EICR report. 

The latest monthly Property Professional magazine ARLApropertymark ran the following article;

If you are a Landlord we act on behalf of and you wish us to arrange a EICR inspection report for you please contact our property management team on [email protected] or contact the team on Tel: 0115 9141122.

We are currently on the search for two new members of staff to join our established team.  Both are for weekend positions based in our West Bridgford office, with one being in our sales department and the other within our lettings team.

Applicants must have good communication skills with a confident approach, excellent telephone manner, common sense and good keyboard skills.

Duties will included meeting and greeting customers, answering the phone, booking in viewings and valuations on a computerised system and dealing with general situations/questions as they arise.

The Lettings team position will also entail dealing with urgent repairs and general lettings/property management issues.

Hours of work for both positions;-

Every Saturday 9.00am - 4.00pm and Sundays 10.00am-12.00pm.  It would be beneficial if you were able to be available to cover holiday and sickness cover.

Please email your CV with covering letter to [email protected] or telephone 0115 981188 for a telephone interview.

It was great to be at Keyworth CC Juniors presentation night on Friday with Gary Lund delighted to present the 'Royston & Lund Spirit of Cricket Award' to Charlie Wood.

Its great to be able to support the Keyworth community with our investment in Keyworth CC, the ground on Platts Lane is also home to Keyworth Football Club, making this a well used community facility.

Please note that our offices will be closed this coming Bank Holiday Monday 27th August 2018.  Normal office hours will resume on Tuesday 28th August 2018.

WE HOPE YOU ALL ENJOY THE LONG WEEKEND IN THE SUN!

MANAGED PROPERTIES ONLY - EMERGENCIES ONLY PLEASE - Please understand that a contractor will only attend to genuine emergency concerns at their own discretion, with attendance being if there is a risk of further damage to a property or danger to tenant/life (this does not include the facility of attending to tenants being locked out).

When our offices are closed, should you be a tenant of one of our managed properties with a potential emergency call out request please contact one of the listed contractors relevant to your emergency and leave a detailed message for them to return your call:

For general builders please try Matthew Hayes – 07980113746, Mark Adamson – 07973659775 Linton Vickers – 07800532269.

Boiler/heating or plumbing emergencies Matthew Heather 07879 897 437, Chris White 07403330745

Steve Rollason for plumbing and drains on 07948406537   Electrician -  Andy Beever @ ARB Tel: 07966246727 

Before making contact with a contractor, YOU MUST check your move in letter for individual property information as to whether your landlord has got British Gas or Homeserve call-out cover or a similar policy in place or even has their own preferred tradesman. If this is the case please contact them direct and quote your postcode and the membership number. Royston & Lund are unable to authorise a contractor attending to any property where a landlord has their own cover or own preferred contractor in place.

Although harsh, we must state that if a call out request is non emergency upon the contractor attending, the cost will be bound to the tenant.

Our West Bridgford team welcome Alex Harding to our established Sales team. why not pop in and say "HELLO".

https://www.royston-lund.co.uk/our-west-bridgford-sales-team