Welcome to Royston & Lund. We want to give you an insight into why we set up the company and how we operate. In the early 90's we felt there was no-one in West Bridgford offering a first class estate agency service, and so, in 1994 we decided to open the doors to the public in the same premises we are still in; a prime position right in the heart of West Bridgford town centre.
From that day to this, we have always insisted that our staff go the extra mile to make sure the customer is given exactly the service they want and deserve. This means we have employed professional staff with many years experience, some of whom have now worked with us for over 10 years, meaning we have continuity within the company, and the more mature members of staff are able to teach the Royston & Lund 'way' to the newer members of the team. As well as getting the best people to work for us, we know we need to be very proactive with everything we do. This means we use the latest technology to market every property we sell or let, including sending automated email alerts to our database of applicants and ensuring we are on all the major property portals, including Rightmove and Zoopla.
In 2018 we opened our Keyworth branch, offering both sales and lettings services; this has enabled us to expand our presence and meet the demands, providing high level of customer service within Keyworth and the surrounding areas.
2018 also saw us being named Best Estate Agent in the UK at the prestigious ESTA awards in London. This was a huge achievement for Royston & Lund and a true testament to what we offers to our customers.
After celebrating 25 years of trading in July 2019, we feel we have gained the trust of the community within the West Bridgford area and this continues to grow as we offer our clients the best possible service.
In 2021, Royston and Lund was bought by Bob and Suky Chana who are both very ambitious and forward thinking. Huge investment has been made and new offices have been opened in Ashby de la Zouch late 2021 and in Wolverhampton. Royston and Lund went on to win Best Small Lettings agency 2021 at the EA Masters awards in London and Won Silver at the 2022 ESTAS awards.
Bob acquired Royston & Lund in 2021 after having a lengthy 16 years in the lettings industry. Bob has always had a passion for the property industry and has been buying and selling houses from a young age.
After graduating from De Montfort university with a degree in Computing and HRM property was where his heart was. He opened his first lettings agency in 2006 and has never looked back.
Bob is still very active and involved in day to day decision making with his teams across all branches. Since having acquired the business Bob has developed the 2 branch business to a 4 branch and his vision is to continue growing and developing the company.
Bob enjoys socialising and is a keen cyclist and gym goer and likes keeping fit.
Suky acquired the company alongside Bob in 2021 after having worked in the property industry on and off over the past few years.
Suky graduated from De Montfort University with a degree in Biomedical Sciences, her career spans a lengthy time in the pharmaceutical industry.
She also has had a keen interest in the property industry where she won business woman of the year in 2007 after having co-founded a lettings agency with Bob in 2006.
Suky oversee’ s the Wolverhampton Branch alongside the Lettings manager and is involved in the daily processes of the Business, she is still very much involved in decision making behind the scenes for the other 3 branches too. Suky enjoys spending time and going on holidays where she can with her young family and husband.
Alex joined the company in 2018 after working in the industry for nearly two years, and demonstrates great passion for property and service. Alex graduated from the Berlin School of Economics in 2008 with a degree in International Business and worked for a dental company near Ulm outside Stuttgart for 12 months. Alex then returned to the UK to work for the largest car hire company in the world, gaining valuable experience of sales, building relationships with clients and customer service.
Alex more recently is responsible for ensuring the teams accross our branch network deliver on what we promise as service is the most important thing to him.
Living locally in Radcliffe on Trent, Alex likes to spend time with his daughter Ophelia and Wife Emily and fur baby Marmalade.
Graham graduated from Newcastle university in 1998 and has worked in the Estate Agency sector for over 16 years including working in New Zealand, Grantham, Lincoln and Nottingham City Centre. He joined Royston and Lund in July 2010 and has had 10 enjoyable years selling on average 40 million pounds of property each year. Graham has NFoPP Level 3 in the Sale of Residential Property and is therefore a member of the NAEA.
He is a big sports fan, has had a season ticket for 34 years at Nottingham Forest and enjoys 5-a-side and badminton. He lives in Tollerton with his wife and three young children.
Oliver joined Royston and Lund in September 2020 after being in estate agency for 10 years and have covered areas around the whole of Nottingham, Derby and Lincoln. He's worked a variety of roles working his way up and has been valuing properties for around 2 years now.
Since 2021, Oliver has been our Full time professional photographer ensuring we make each property we sell look its very best. Oliver makes constant use of our Drone license taking drone images of every property we bring to market.
Samantha has been with Royston and Lund for over 6 years and has recently taken up the position of Senior Sales Progessor across the Royston and Lund Brand.
Sam recently spent 6 months as the Senior Sales Negotiator at the Keyworth branch since returning from Maternity leave but is now re-based at the West Bridgford Office.
Samantha originally joined us from a large corporate agency based in the City Centre where she was also Senior Sales Negotiator.
Samantha realises the importance of good customer service and continues to make her mark on the West Bridgford market, therefore making her a willing, enthusiastic and efficient member of staff. Her previous employment was in Social Care and she worked as a Home care manager which she then left to pursue her career in estate agency. Sam enjoyed converting viewings into sales, agreeing offers and progressing the sales through to completion and therefore keeping the vendors informed throughout (the most important task we do), to which she is now able to do fulltime.
Sam has lived in Honduras for 6 months and speaks Spanish, she also worked in America at a Camp for severely disabled people. She is lively and fun and enjoys spending time with her family and young son. Sam has always had a passion for travelling which hasn’t been inhibited having recently having a child, whom is now also becoming well-travelled.
Eileen joined our busy West Bridgford Sales Team in 2019 having worked in residential sales for many years. She started her Estate Agency career as a sales receptionist in her first independent agent and has now come full circle. Eileen then went on to work for a large corporate agent, where she spent many years working in different offices in diverse markets which were both stagnant and buoyant and has used this experience to home in on her negotiations skills by using comparable evidence to obtain the best price for the Seller in differing market values. Eileen can therefore adapt to the constant moving market place.
Being a caring and understanding person Eileen is happy to listen to her clients stories and build up a working relationship with them.
Eileen has competed in a couple of half marathon’s and spends her spare time either in the gym or on the gin!
Gabrielle joined Royston & Lund in April 2021 during the pandemic, a challenge in itself! It was a massive career move but one that I have not regretted.
Previously I had worked for Emirates Airline as a first class cabin crew member. I had grown up in the Middle East and have lived and worked in Bahrain, Abu Dhabi, Saudi Arabia & Dubai.
I have been lucky enough to have travelled the world and seen the most amazing places. I am a big animal lover and a mum to a beautiful fur baby Lurcher and in my spare time enjoy long walks & country pubs with family and a processco or two.
I have a massive interest in chimpanzees also and the conservation of them and have adopted two chimpanzees through the famous Monkey World in Dorset.
I am loving my Nottingham life and live by the quote - "Keep your heels, head and standards high – live life!"
Mark has been working within the industry for 26 years now with experience as a Senior Sales Negotiator and Office Manager in the past.
He has been working for Royston and Lund for 18 years now and has come to know many of the local Vendors and gained a good knowledge of the area. Mark enjoys meeting new people and help making their dream of a new home come together. His father was an Estate Agent before him many years ago owning his own estate agency ‘Bowden and Daley’, and so it is in his blood.
In his spare time he enjoys computer gaming, playing Dungeons and Dragon’s with his friends each week and has done so since he was 15!! Also enjoys rock music and going to concerts, going to gaming conventions, wargaming and painting the miniatures and building the scenery. There is still much more he does but no more space to put it all in.
Pul has worked with us for a number of years for us as an accompanied viewer. Paul provides a great service undertaking our open days and giving people information about the houses they view. Paul lives locally and enjoys time out of the office doing lots of charity work.
Matt has been in the industry for over a decade, beginning his career at a prestigious independent estate agent in London before relocating to Nottingham in 2016 where he worked for a Nationwide corporate estate agent until 2020 when he joined Royston & Lund as the branch manager of the Keyworth office whilst valuing all over Rushcliffe and the surrounding villages.
Since taking over the office, Keyworth has become the highest rated agency within Rushcliffe based on google reviews. In his spare time he enjoys football, sadly as an avid Watford FC fan, walks with his family and pooch, camping and travelling.
Sarah joins us at the Keyworth branch having worked for John Day in Keyworth since 2016, although her estate agency career began in 2004 when she left college and began working for a local independent agency in Bingham and continued working there until 2015 when she had her little boy Louis. During her time in Bingham she worked in Lettings, Property Management and latterly Sales meaning she has excellent knowledge of all three aspects of the business.
Interests
Sarah’s two children keep her very busy but when she gets the chance for some time ‘off’ she enjoys nights out with friends or going to the cinema.
As our Lettings Manager and Valuer, Louise is responsible for the smooth running of our lettings department, carries out most valuations and the marketing of all our current and new properties.
Louise has been trained through ARLA PropertyMark and holds the ARLA1 qualification.
Louise has a passion for great customer service, leads by example and will always try to go the extra mile for our clients.
As the longest serving member of the team having been with Royston & Lund for nearly 20 years, Louise’s knows the local market well and has an outstanding knowledge of all aspects of lettings.
Outside of work Louise enjoys her holidays and the occasional drink, eating out with her family and friends.
Emma has recently returned to the business following her maternity leave and the birth of her little boy. Having moved into lettings with an estate agency background Emma has been with us for over ten years now and takes the lead within the lettings team.
Emma has the responsibility of the administration and organisation associated with new tenancies and that applications are carefully checked and prospective tenants fully vetted in readiness for a tenancy to commence. Emma is very approachable as well as being an organised individual.
Emma has excellent knowledge of all the legal aspects associated with letting your property along with the experience of knowing what potential tenants are looking for, which is great for assisting our landlords to find a suitable tenant quickly. Emma is also able to provide rental appraisals.
Laura became an asset to the lettings team back in 2005 when she made the decision to move to an independent agent from a corporate agent. She brought with her knowledge and vast experience. Laura also holds the original ARLA 1 qualification.
Laura is mum to three young children so lives a very busy life! Laura has returned to us each time after the births of her children and is currently assisting with general office tasks on a part-time basis. Laura's knowledge of the industry and Royston & Lund is greatly appreciated within the lettings team.
Laura is in full control of making sure all our landlords gas safety checks are completed on time as well as making sure our contractors are paid!
Sarah is another long standing member of the team, having been with us since 2008, Sarah is a lettings negotiator with an excellent understanding of our role as an agent, from conducting routine tenancy inspections through to carrying out rental valuations.
As another customer facing team member Sarah is able to provide the great service that we are renowned for.
With years of experience in the property industry we welcomed Marian with open arms in the summer of 2013. Marian has extensive knowledge and experience of working as a Property Manager working hard to make sure both landlord and tenant are aware of all issues and resolutions associated with their property/rental. Being friendly and organised Marian works hard through her daily 'to do list' of property repairs and inspections.
Marian spends her spare time with family and is a great mentor in the office to some of the open staff 'mum' discussions!
Steve has been carrying out the very important role of showing potential tenants our available properties for years now. Living locally Steve is able to answer questions about the area as well as having in depth knowledge of each individual property as it comes back onto the market for re-lets. A very friendly and helpful person, Steve gets a buzz when he hears he has matched a tenant to their dream home!
I have worked in estate Agency for over twenty five years working my way up through the ranks from sales negotiator to branch manager having a short career gap whilst having my two children. I have a passion for people and property, originally from Nottingham I moved to the Ashby area eighteen years ago I feel I have a good knowledge of Ashby and the surrounding towns and villages as I have been valuing homes here for over five years.
I have recently moved to join the team from a corporate estate agents In the town and am relishing in how refreshing I have found it working for an independent company. In my spare time I enjoy going to the gym, gardening and travel.
I have been working at Royston & Lund since March 2022, employed as a Weekend Negotiator, then offered a full time position from April. I bring to R&L a wealth of sales experience both in Estate Agency and Technical Sales.
Since working at R&L I have successfully negotiated sales on properties achieving levels on or above the guide pricing. I moved from Buckinghamshire 8 years ago and have gained valuable experience of the area. Outside of work my main passion is horses.
I help a friend with his Arabian Racehorses, taking them racing and looking after them before and after their race.
Kirsty joined the Royston & Lund sales team in West Bridgford in June 2020 and has 10 years’ experience within the Estate Agency industry.
After working for a corporate Estate Agent for 7 years as a Senior Sales Negotiator and Property Valuer Kirsty went on to work for a Property Cash Buying company where she gained more knowledge within the Legal Sales Progression of a property. Since joining Royston & Lund as a Negotiator and progressing to a Senior Sales Negotiator, Kirsty then went on to help start up our brand new office in Ashby as Branch Manager, now the office is all up and running Kirsty is back in our West Bridgford office as Assistant Branch Manager.
Before her career in Estate Agency Kirsty trained and worked for several years in Hairdressing!
Kerri joined us in 2022 looking forward to a new challenge.
After spending the last few years raising her family, she is now enjoying her new role as an Accompanied Viewer. Her customer service and sales background, in car showrooms, retail and the hospitality industry, has given her the foundations needed to take on this exciting role.
Kerri is looking forward to meeting our clients and sharing a positive experience and service, whilst exploring our properties.
Jake has recently joined the Royston and Lund team in Keyworth after beginning his career in estate agency in 2020 and has spent the last two years primarily as a lettings negotiator and lister within Melton Mowbray and Leicester. Prior to that he has worked in a number of customer facing roles within sectors such banking and hospitality. Having grown up close by and gone through school in Keyworth he is delighted to have taken on a new challenge as part of our sales team, both living and working within the community he grew up in.
In his spare time Jake regularly attends Nottingham Forest matches with family and has been a season ticket holder for a number of years as well as regularly still playing local amateur football. Any time not spent playing football at weekends is enjoyed walking in the countryside with his girlfriend and their French Bulldog Luna.
Samantha joined Royston & Lund in 2021 and worked as a Lettings Negotiator in our Wolverhampton office. After two months Samantha joined the sales team and has been using her knowledge on good customer service and willing attitude to make sure each sale goes through smoothly for both the vendor and purchaser.
Before working at Royston & Lund Samantha’s previous employment was in the motor trade, this allowed her to gain valuable knowledge of customer service and her problem solving mind-set before she choose to pursue her career in Estate Agency. Samantha is sociable and enjoys spending her spare time with her friends or travelling to new places both in the UK and abroad.
Monica joined our busy West Bridgford Lettings Team in 2018 having worked for a large housing association for a number of years. Monica started as a Legal Compliance Officer, and was promoted to Lettings Manager in 2021 and now oversees the Wolverhampton and Derby offices along with assisting in West Bridgford. Monica has built a solid foundation with her clients through her professionalism, hard work, integrity, attention to detail and commitment to always putting her client’s needs first.
When she isn’t assisting her clients or team, she immerses herself in travel, adventure, theatre, and spending time with her family and friends.
Chris is one of the original founders of the company after previously working for a large coporate. A very methodical character he brings calmness when things are getting heated and gets along with everyone. He has been in the industry for over 30 years now and has seen masssive changes within the industry during that time and as a result is able to bring a wealth of experience to the table.
As a season ticket holder at Notts County most of his Saturdays are spent drowning his sorrows! Alongside watching the 'Pies' he is a big traveller and cruiser with his wife and 2 sons.
Li was another of the original founders of the company having worked with Chris for a number of years before taking the plunge to go it alone. A real man of the people, he is everyone's friend. He is a very caring person and this has helped him enormously in his time in the industry. He is the man to turn to when you need help and over the years must have listed more properties than anyone else in the area.
He is a real family man spending as much time as he can with his wife and children and he is delighted that he is now a Grandad! With any spare time he has Li is heavily involved with charitable causes.
Having been one of the original founders of the company Gary is still at the centre of all the big decision making. Prior to Estate Agency, Gary was a professional footballer with a large part of his career being at Notts County and whilst on the face of it the two industries could not be further apart, he has managed to bring many of the skills required in his sporting life in to the company. After more than 25 years of exciting times with the company, Gary is looking forward to shaping the next 25!
It perhaps goes without saying that Gary enjoys sport, with his favourites being golf, skiing, running and football (watching). Keeping fit through running has led to Gary taking part in the 2016 London Marathon. He is also a big fan of a holiday!
Raysh has worked with Royston and Lund for a number of years. She started in our busy Sales team supporting the negotiating team at weekends. More recently, Raysh now works as a part of our lettings team helping support both the lettings negotiators and the property management staff with whatever is needed. She enjoys being able to offer support to both sales and lettings if and when required. Outside of work, Raysh has a large family and is a working mum who lives locally. She enjoys keeping fit and socialising.
Kelah joined us in 2022 as a Property Manager, having been in the industry for 11 years Kelah has learnt some great skills from being experienced in sales, lettings, new builds and property management. Alongside progressing in her career; Kelah is a busy mum to two children who she loves to spend time with and outside of work Kelah enjoys being on holiday the most!
Leilah joined Royston & Lund in 2023 and is working as an Apprentice Lettings Administrator in our Wolverhampton office. Leilah has been developing her knowledge on the compliance required for letting a property and using her good customer service skills to make sure everything runs smoothly. Before working at Royston & Lund Leilah previously completed her GCSEs in Enterprise & Marketing and has worked at an events planning company, this has allowed Leilah to gain valuable knowledge of customer service, problem solving and marketing strategies before she has chosen to commence her apprenticeship in Estate Agency. Leilah is sociable and enjoys travelling, spending time with friends and reading about new things.
Wendy works as a Lettings Negotiator for Royston and Lund . Prior to this She worked as an Accompanied Viewer for our busy Sales department for nearly two years. She loves the varied job role and enjoys working with all types of people. She currently rents a property herself so she has an understanding of what it is like to be a Tenant. Wendy hopes to buy a property to rent out in the near future and is looking forward to becoming a Landlord herself. Her experience as a letting negotiator has given her the confidence to try this new venture. Wendy enjoys eating out, drinking and socialising which she does quite often with her lovely colleagues and friends.
Prior to Royston & Lund Harry was at University studying Psychology and Criminology in Liverpool. After successfully completing the 3 year course, Harry joined us as a property manager in our West Bridgford office. Harry arrived at the company with many years of customer service experience which has been reflected in his work through customer reviews and since joining Royston & Lund, Harry has worked his way up to now managing our new Derby portfolio. Outside of working Harry enjoys watching and playing football, socialising with friends and local communities as well as traveling.
Kieran joined the Ashby office in September 2022. Before this, he worked as a Sales Assistant at the West Bridgford branch in Nottingham. He studied Geography BSc at Newcastle University and graduated in June 2022. In his free time, he likes to keep active - he plays football at power league and Sunday league, goes hiking/camping around the UK, enjoys nature photography and goes to music events
Satnam works as a lettings negotiator helping our tenants move in to their new properties and help our landlords find their tenants. Satnam lives locally and enjoys time at home with her family and socialising with friends.
