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How much are your fees?

Our fees vary depending on the type of property, market conditions and the sellers’ timescales. Once we have carried out a Market Appraisal, we will be happy to discuss our fee structure. Unlike some agents we are prepared to consider a tailored fee that suits both parties, such as a tiered fee structure (where the fee varies, depending on the price achieved).

Are there any hidden fees involved for photographs or advertising?

Our fee is only due once contracts have exchanged and payable upon completion if we successfully sell the property. All photography and marketing is included in our service unless otherwise discussed with you and therefore stated in your contract.

Where will you advertise my property?

For online coverage we use all of the major property portals including,, as well as our own popular website We are active users of social media and regularly post updates for clients on Facebook and Twitter. Additionally, we display all new listings in the window of our prominent central West Bridgford office.

Do I have to have a board outside my property?

We recommend you do as we know many of our sales are encouraged by their presence.

Who will deal with my property?

Your property will be allocated to one of our experienced Sales Negotiators, who will initially ring and introduce themselves to you and then keep you up to date with all activity, including viewing feedback and regular reports. This will ensure you always have a friendly face in the office you can speak to for advice, questions or concerns, confident in the knowledge they know all there is to know about your property.

Do you accompany all viewings?

We are happy to do all viewings on your behalf but if you decide that you would like to be present we are certainly happy for you to do that. It’s really up to you!

Will I receive feedback?

You will receive feedback after every appointment that takes place from your assigned Sales Negotiator.

I have not found anywhere yet, should I put my property on the market?

We generally advise it is much better to have your property on the market prior to having commenced your new property search. This puts you in a much stronger position in terms of finding your next property. If you accept an offer on your property it does not mean you have to move out and most buyers will understand it may take you some time to find your next home.

How do I consider the best offer from a buyer?

We’ll give you as much information as possible about your potential buyer, and their ability to proceed, to help you make a decision. As well as considering the price they have offered, the position of the buyer makes a big difference to achieving a successful sale. We are acting for you, the seller, and will always give you advice that is in your best interests.

How do you qualify a potential buyer and make sure that they have the funds to proceed?

Any potential buyer will be required to provide proof of deposit and/or proof of cash along with a copy of their AIP (mortgage agreement in principle) at the point of making an offer. If a buyer has yet to secure a mortgage in principle they will be required to be qualified by our independent financial advisers.

When should I instruct my solicitor?

It is advisable to instruct your solicitor once you have accepted an offer on your property.

What legal proceedings are involved?

Once a sale has been agreed you will need a conveyancing solicitor to handle the legal side. It is essential that you get someone you can trust who will work with you and your estate agent to make the process as easy and stress-free as possible. If you would like a recommendation, we can confidently recommend one of the solicitors practices that we frequently work with.

Will my buyers require a survey?

In most cases they will, if they are looking to obtain a mortgage this is usually a requirement from the mortgage lender who will instruct the surveyor to contact our office to arrange access to the property on their behalf.

How quickly can my sale exchange contracts?

This depends on many factors and there is no one time frame. Factors such as instructing your solicitor and a mortgage provider (if going on to buy another property) at the earliest opportunity can really make a big difference. Your assigned negotiator will regularly chase your buyer and their solicitor to obtain updates and relay this information to you as and when they can.

When do we have to pay your fees?

Our fees work on a no sale no fee basis and only at the point of exchange of contracts do our fees become binding, they are due once completion has taken place and usually your solicitor will deal with this on your behalf.