Please note that our offices will be closed this coming Bank Holiday Monday 27th August 2018. Normal office hours will resume on Tuesday 28th August 2018.
WE HOPE YOU ALL ENJOY THE LONG WEEKEND IN THE SUN!
MANAGED PROPERTIES ONLY - EMERGENCIES ONLY PLEASE - Please understand that a contractor will only attend to genuine emergency concerns at their own discretion, with attendance being if there is a risk of further damage to a property or danger to tenant/life (this does not include the facility of attending to tenants being locked out).
When our offices are closed, should you be a tenant of one of our managed properties with a potential emergency call out request please contact one of the listed contractors relevant to your emergency and leave a detailed message for them to return your call:
For general builders please try Matthew Hayes – 07980113746, Mark Adamson – 07973659775 Linton Vickers – 07800532269.
Boiler/heating or plumbing emergencies Matthew Heather 07879 897 437, Chris White 07403330745
Steve Rollason for plumbing and drains on 07948406537 Electrician - Andy Beever @ ARB Tel: 07966246727
Before making contact with a contractor, YOU MUST check your move in letter for individual property information as to whether your landlord has got British Gas or Homeserve call-out cover or a similar policy in place or even has their own preferred tradesman. If this is the case please contact them direct and quote your postcode and the membership number. Royston & Lund are unable to authorise a contractor attending to any property where a landlord has their own cover or own preferred contractor in place.
Although harsh, we must state that if a call out request is non emergency upon the contractor attending, the cost will be bound to the tenant.