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Dear Tenants,
Winter precautions &
protocol for emergencies during the festive period
As
we are now within the winter months and approaching the festive holiday period,
we wish to take this opportunity to contact all tenants to remind you of the
precautions required to ensure that your home is safe and secure during the
winter months.
Please ensure that your home is heated sufficiently during the cold months and we also advise that bathrooms and kitchens are adequately ventilated when in use to prevent the build-up of condensation / mould.
Should
you have an outside tap in your home please ensure this is securely covered
with insulation to stop the tap / pipework from freezing, which could result in
a burst pipe damaging your home and contents.
As
the festive period is a prime time for people to be away from home, we strongly
request that if you are planning on leaving your home empty please ensure the
heating is left on sufficiently to keep the property from getting too cold
resulting in burst pipes. The recommendations from insurers is that
boilers are left on, on a permanent setting no lower than 7 degrees to help
prevent pipes from freezing.
We
would recommend that you arrange for a neighbour / friend to check the property
on your behalf should you be away for more than two consecutive days during the
winter months to ensure the Landlords Building Insurance and your own Contents
Insurance does not become void.
Should you have an emergency issue out of our office hours for the festive period, we do have contractors on call who may be able to attend to EMERGENCIES ONLY (damage to property or danger to life) at their own discretion. The contractor will make the decision as to whether a call out request is an emergency requiring immediate attention.
Please understand that there will be limitations on what contractors can do over the festive period due to suppliers/merchants being closed from Friday 21st December 2018.
Please ensure that you are
experiencing a true emergency (damage to property or danger to life) and that the issue cannot be resolved when normal working
hours commence from Wednesday 2nd January 2019. Please remember that
if a contractor is called out as an emergency when this is not justified, you
will unfortunately be liable for all costs which will be charged at bank
holiday rates.
Third party contractors agreeable to assist if able to do so at their discretion are:
Matthew Hayes 07980 113746 General Contractor
Mark
Adamson 07973 659775 General Builder
Linton Vickers 07800 532269 General Handy Man
Matthew
Heather 07879 897437 Gas Engineer / Plumbing / Leaks / Heating issues
Heightley
White Plumbing 07403 330745 Gas
Engineer / Plumbing / Leaks / Heating issues
Rollasons Drainage 07948 406537 Blocked or overflowing drains
M
L Electrical
Services
07854 153988 Electrical mains
ARB
Electrical Services
07966 246727 Electrical mains
Lambley
Electrical Services 07805 24694 Electrical mains
Please be aware that the above third party local contractors do
not hold or have access to individual property keys. If you are locked
out of your home or have mislaid your keys we would recommend you contact a
24hr Locksmith directly.
Many
of the properties that we manage have British Gas Homecare cover or similar
policies in place as well as some landlords having their own preferred
contractors, so please check the information letter you were given when you
moved into the property, if your rental property does have a call out policy or
specific instructions/contractors, you will need to contact the relevant
company and not a Royston & Lund nominated contractor, as per your
landlord's wishes. If you need to refresh yourself with regard to whether your
rental home has specific contractors/call out policies please contact the
office before the 21st December 2018 to check your records.
Opening hours during the festive period are as
follows:
Friday
21st December - 9.00am - 5.30pm
Saturday
22nd December - 9.00am - 4.00pm
Sunday
23rd December - 10.00am - 12.00pm – Lettings enquiries only
Monday
24th December - closed
Tuesday
25th December - closed
Wednesday
26th December - closed
Thursday
27th December - closed
Friday
28th December - closed
Saturday
29th December - 9.00am - 4.00pm
Sunday
30th December - 10.00am - 12.00pm – Lettings enquiries only
Monday
31st December - 9.00am - 4.00pm
Tuesday
1st January - Closed
Wednesday
2nd January - normal opening hours resume
Finally we would like to take this
opportunity to wish you all a Merry Christmas and Happy New Year from all at
Royston & Lund.
Contact us
West Bridgford
3 Fountain Court, Gordon Road
West Bridgford
NG2 5LN
Keyworth
7 The Square
Keyworth
NG12 5JT
Sales: 0115 981 1888
Email: [email protected]
Lettings: 0115 914 1122
Email: [email protected]
Property Management: 0115 982 4949
Ashby-De-La-Zouch
4 Bath Street Corner
Ashby-de-la-Zouch
LE65 2FH
Sales and Lettings
Telephone: 01530 443 443
Email: [email protected] [email protected]
Wolverhampton
568 Penn Road
Wolverhampton
WV4 4HU
Sales and Lettings
Telephone: 01902 338 185
Email: [email protected] [email protected]
Property Management
Telephone: 01902 338 185
Email: [email protected]
Please note that calls may be recorded for training and quality purposes.
Royston and Lund are independent, award winning Property Specialists with branches in Ashby de la Zouch, Keyworth, West Bridgford and Wolverhampton. We are passionate about the service we offer and are proud to employ the most experienced and professional group of people in the area.
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Royston & Lund Estate Agents Ltd. Registered in England. Company No: 4239895. Registered Office Address: 3 Fountain Court, Gordon Road, West Bridgford, Nottingham, NG2 5LN.
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