EASTER OPENING HOURS & MESSAGE FOR TENANTS IN A 'MANAGED' RENTAL PROPERTY

Our Easter opening hours:-

Good Friday (19th April 2019); open 9.00am - 4.00pm

Saturday 20th April 2019; open 9.00am - 4.00pm

Easter Sunday (21st April 2019) OFFICED CLOSED

Easter Monday (22nd April 2019) OFFICE CLOSED

Tuesday 23rd April 2019 - Normal office hours resume

For tenants living in a property where we assist with the management, should you have an emergency issue out of our office hours for the Easter period, we do have contractors who may be abe to assist you with EMERGENCIES ONLY (damage to property or danger to life) at their own discretion.  The contractor will make the decision as to whether a call out request is an emergency requiring immediate attention. 

Please understand that there will be limitations on what contractors can do over the Easter period due to suppliers/merchants being closed.

Please ensure that you are experiencing a true emergency (damage to property or danger to life) and that the issue cannot be resolved when normal working hours commence Tuesday 23rd April 2019. Please remember that if a contractor is called out as an emergency when this is not justified, you will unfortunately be liable for all costs which will be charged at bank holiday rates.

Third party contractors agreeable to assist if able to do so at their discretion are:

John Firth                      07850780819 General Builder 

Matthew Hayes        07980 113746 General Contractor

Mark Adamson          07973 659775 General Builder

Linton Vickers           07800 532269 General Handy Man

Darren Jackson         07980745349 Gas Engineer / Plumbing / Leaks / Heating issues

Heightley White Plumbing         07403 330745 Gas Engineer / Plumbing / Leaks / Heating issues

Matthew Heather                      07879 897437 Gas Engineer / Plumbing / Leaks / Heating issues

Rollasons Drainage                  07948 406537 Blocked or overflowing drains

M L Electrical Services            07854 153988 Electrical mains

ARB Electrical Services           07966 246727 Electrical mains

Lambley Electrical Services       07805 246943  Electrical mains

Please be aware that the above third party local contractors do not hold or have access to individual property keys.  If you are locked out of your home or have mislaid your keys we would recommend you contact a 24hr Locksmith directly.

Many of the properties that we manage have British Gas Homecare cover or similar policies in place as well as some landlords having their own preferred contractors, so please check the information letter you were given when you moved into the property, if your rental property does have a call out policy or specific instructions/contractors, you will need to contact the relevant company and not a Royston & Lund nominated contractor, as per your landlord's wishes. If you need to refresh yourself with regard to whether your rental home has specific contractors/call out policies please contact the office before the Thursday 18th April 2019 to check your records.