Please note that our offices will be operating slightly different opening hours over the Easter period. Please see below:
Good Friday: 9am - 4pm
Saturday: 9am - 4pm (Keyworth branch 9am - 1pm)
Easter Sunday: CLOSED
Bank Holiday Monday: CLOSED
Tuesday: Normal Hours Resume
When our offices are closed, should you be a tenant of one of our managed properties with a potential emergency call out request please contact one of the listed contractors relevant to your emergency and leave a detailed message for them to return your call:
For general builders please try Matthew Hayes – 07980113746, Mark Adamson – 07973659775 Linton Vickers – 07800532269.
Boiler/heating or plumbing emergencies Matthew Heather 07879 897 437, Chris White 07403330745
Steve Rollason for plumbing and drains on 07948406537
Electricians Andy Beever @ ARB Tel: 07966246727 or Paul Revill @ Lambley Electrical Tel: 07805246943
Please understand that a contractor will only attend to genuine emergency concerns at their own discretion, with attendance being if there is a risk of further damage to a property or danger to tenant/life (this does not include the facility of attending to tenants being locked out).
We would also request that you check your move in letter for individual property information as to whether your landlord has got British Gas or Homeserve call-out cover or a similar policy in place with a preferred tradesman. If this is the case please contact them direct and quote your postcode and the membership number. Royston & Lund are unable to authorise a contractor attending to any property where a landlord has their own cover in place.
Although harsh, we must state that if a call out request is non emergency upon the contractor attend, the cost will be bound to the tenant.
We would like to take this opportunity to wish you a very Happy Easter.