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OUR LETTINGS TEAM

Having a strong background in lettings and property management with experience of working for two international corporate estate agents, Stephanie has been with Royston & Lund for over 14 years and has over 23 years experience in the property industry . Being a Fellow member of ARLA and a member of the Chartered Insititue of Housing due to her HND in Housing Management, Stephanie's qualifications and knowledge have given her grounding to build up the successful award winning department and team here at Royston & Lund. Stephanie oversees both the lettings and property management sections. Stephanie has adopted a friendly, practical and professional approach in her dealings with new and long standing clients and staff.

Leading the department Stephanie is very hands on and always refreshing office procedures to benefit clients and staff alike.

Away from Royston & Lund Stephanie has two Sons and spends her time being taxi driver or on the side lines of both football and cricket pitches cheering on her boys. Married to a Notts County fan there's no getting away from football both at work and home!
Stephanie Caine FARLA, Cert CIH

Stephanie Caine FARLA, Cert CIH LETTINGS DIRECTOR

Tel: 0115 9141122
Email: stephanie.caine@royston-lund.co.uk

Frances has been with Royston & Lund since 2005. With a strong background in marketing and quality customer service at leading national companies Frances has brought her work ethics to Royston & Lund and is now an ARLA member.

Leading the lettings valuations and new landlord service Frances takes pride in providing honest and realistic advice, adopting a friendly, practical professional approach. As well as undertaking the majority of the letting valuations and taking 'new' landlords under her wings Frances also assists Stephanie with the overall management of the department.

Away from Royston & Lund Frances is married and spends her time being an unpaid taxi driver to her three teenage children and is also a local Brownie leader.
Frances Longhurst MARLA, BA(Hons)

Frances Longhurst MARLA, BA(Hons) ASSISTANT MANAGER / RENTAL VALUER

Tel: 0115 9141122
Email: frances.longhurst@royston-lund.co.uk

Terriann has been with Royston & Lund Lettings since 2008 and is in control of the day to day property management.

As our Senior Property Manager Terriann is key to how organised the property management team are. Terriann deals with anything from leaking taps to property refurbishment programs. In her role Terriann is experienced in trying to manage both landlord and tenants expectations with repairs, through to end of tenancy dilapidations.

Married to a builder Terriann has a great understanding and in-depth knowledge of day to day property problems. I'm sure many of the tea time conversations are work related!

Terriann joined Royston & Lund having relocated back to Nottingham from Manchester where she trained in the lettings profession. Currently assisting building a new house, Terriann spends all her spare time in either a hard hat or picking paint colours!
Terriann Crane

Terriann Crane SENIOR PROPERTY MANAGER

Tel: 0115 9824949
Email: terriann.crane@royston-lund.co.uk

With years of experience in the property industry we welcomed Marian with open arms in the summer of 2013. Marian has extensive knowledge and experience of working as a Property Manager working hard to make sure both landlord and tenant are aware of all issues and resolutions associated with their property/rental. Being friendly and organised Marian works hard through her daily 'to do list' of property repairs and inspections.

With Marian's mind set of "putting your head down and getting on with it" she has helped Terriann to turn the property management team into a swift and efficient 'dream team'!

Marian spends her spare time with family and is a great mentor in the office to some of the open staff 'mum' discussions!
Marian Hebditch

Marian Hebditch PROPERTY MANAGER

Tel: 0115 9824949
Email: marian.hebditch@royston-lund.co.uk

Being ARLA qualified, having successfully passed both the NFoPP Level Three Technical Award in Residential Letting and Property Management and the ARLA Level 2 Competency exams, and having previously worked within the legal department for a corporate agent, Paul’s legal knowledge and experience is invaluable to the team.

Paul has over 17 years experience in the lettings industry and is highly knowledgeable of both the Housing Act and Landlord & Tenant Act. He's main role is controlling the administration and legal aspects associated with tenancy renewals, rent increases, TDS administration procedures and the 'difficult' check outs reports!
Paul Sharpe MARLA

Paul Sharpe MARLA LETTINGS ADMINISTRATOR

Tel: 0115 9141122
Email: paul.sharpe@royston-lund.co.uk

One of our longest serving members, Louise joined us in early 2004 having relocated to Nottingham with her family. Louise is responsible for all accounts associated with lettings and property management, from receipting rents to making sure our month end reports are correct.

Louise has been trained through ARLA and has passed her ARLA1 qualification. Louise also plays a valued part in the lettings team, assisting with general tasks from arranging viewings through to the 'buzz' of agreeing a let.

Louise has two daughters and enjoys socialising with family and friends.
Louise Hodgkiss

Louise Hodgkiss ACCOUNTS CLERK / LETTINGS NEGOTIATOR

Tel: 0115 9141122
Email: louise.hodgkiss@royston-lund.co.uk

Having moved into lettings with an estate agency background Emma has been with us for over seven years now and takes the lead of the Lettings Negotiators.

Emma has the responsibility of the administration and organisation associated with new tenancies pending move in. All application forms are checked over by Emma in readiness for a tenancy to commence. Emma is very approachable as well as being an organised individual.

From front desking to carrying out viewings Emma is a great 'all round' confident team player who takes control of the lettings adminstration and marketing.
Emma Waring MARLA

Emma Waring MARLA SENIOR LETTINGS NEGOTIATOR/ASSISTANT RENTAL VALUER

Tel: 0115 9141122
Email: emma.waring@royston-lund.co.uk

New to the lettings/Property Management team Dana is learning the ropes fast! Dana assists with organising and concluding the day to day repairs reported by tenants. Having previous employment experience of why good customer service is a must, Dana has taken on the role of keeping our landlords and tenants updated on remedial works.

Dana is also currently learning the lettings side to the business and has become a regular friendly face to meet and greet clients,

Married and living locally Dana enjoys her spare time with family and dogs.
Dana Morris

Dana Morris PROPERTY MANAGEMENT ASSISTANT / LETTINGS ASSISTANT

Tel: 0115 9141122
Email: dana.morris@royston-lund.co.uk

Laura became an asset to the lettings team back in 2005 when she made the decision to move to an independent agent from a corporate agent. She brought with her knowledge and vast experience. Laura also holds the original ARLA 1 qualification.

Royston & Lund have been like a family to Laura, having witnessed her marriage and supporting her during pregnancies, Laura is now mum to three young children. Laura has returned to us each time after the births of her children and is currently assisting with general office tasks on a part-time basis. Laura's knowledge of the industry and Royston & Lund is greatly appreciated within the lettings team.

Laura is in full control of making sure all our landlords gas safety checks are completed on time!
Laura Cave

Laura Cave LETTINGS NEGOTIATOR

Tel: 0115 9141122
Email: laura.cave@royston-lund.co.uk

Another long standing member of the team, having been with us since 2008, Sarah is a lettings negotiator with an excellent understanding of our role as an agent, from conducting routine tenancy inspection through to carrying out rental valuations.

As another customer facing team member Sarah is able to assist to the high level that Royston & Lund aim to provide. Sarah currently works within the team on a part time basis.

Sarah lives with her husband and daughter in Gamston and is a familiar face in the area, regularly spotted by our clients whilst out walking the family dog Pepsi!
Sarah Sharp

Sarah Sharp LETTINGS NEGOTIATOR

Tel: 0115 9141122
Email: sarah.sharp@royston-lund.co.uk

Satnam's friendly face is lovely to see on a busy morning in the office!

Satnam joined the lettings team in the Summer of 2015 as our weekend assistant, having enjoyed the role and industry Satnam has now joined us on an apprenticeship, learning the legal aspects of lettings along with all the reasons behind why there is so much paperwork!

We are proud to be in a position to train Satnam in the industry whilst we see her as part of the strong lettings team.

A great 'hands on approach' in learning how important good customer service is.

Living in West Bridgford Satnam has great knowledge of the area.

We are hoping Satnam can teach us older ones how to update social media sites!
Satnam Kaur

Satnam Kaur LETTINGS NEGOTIATOR

Tel: 0115 9141122
Email: satnam.kaur@royston-lund.co.uk

Steve has been carrying out the very important role of showing potential tenants our available properties for years now. Living locally Steve is able to answer the majority of questions about the area as well as having in depth knowledge of each individual property as it comes back onto the market for relets. A friendly and helpful face working . Steve gets a buzz when he hears he has matched a tenant to their dream home!
Steve Tyrner

Steve Tyrner ACCOMPANIED VIEWER / TENANCY INSPECTOR

Tel: 0115 9141122
Email: lettings@royston-lund.co.uk

Joining the team in early 2016 Ian has helped us in being able to provide out of office hours viewings which is a bonus to all. Friendly and professional Ian is certainly putting some applications our way!

Again like Steve, Ian has a smile on his face when he knows a let has been agreed to an applicant he has been helping!
Ian Munro

Ian Munro ACCOMPANIED VIEWER

Tel: 0115 9141122
Email: lettings@royston-lund.co.uk

Lauren is our newest member to the lettings team, with us welcoming her in July 2016. Having experience in the lettings industry in the busy Oxford market Lauren is certainly learning the ropes quickly and is now aware of the Royston & Lund way!
Lauren Andrews MARLA

Lauren Andrews MARLA LETTINGS NEGOTIATOR/ADMINISTRATOR

Tel: 0115 9141122
Email: lauren.andrews@royston-lund.co.uk

Having joined the team in late summer of 2015 we were in need of new team member to assist the team on a busy Saturday as well as covering our Sunday opening hours. Declan has showed that he is a quick leaner and is providing our customers with great confidence and warmth.

Declan is currently studying at Nottingham Trent Uni.
Declan Bowns

Declan Bowns WEEKEND ASSISTANT

Tel: 0115 9141122
Email: declan.bowns@royston-lund.co.uk

Gaynor has worked within the lettings section for the past few years and has recently had a change over to the property management team, to assist us with providing the high level of customer service we aim to deliver to both landlords and tenants. Gaynor's organisation skills and high focus on customer service is assisting the team greatly to action them forever on-going daily repairs and queries.

Gaynor has a good knowledge of all the legal aspects associated with letting your property along with an excellent knowledge of the area which is great for Gaynor to assist with rental appraisals.

During Gaynor's spare time she helps with the running of a local brownie group and is a dedicated runner with a local club.
Gaynor Haywood BA(Hons) MARLA

Gaynor Haywood BA(Hons) MARLA PROPERTY MANAGER/ASSISTANT RENTAL VALUER

Tel: 0115 9824949
Email: gaynor.haywood@royston-lund.co.uk