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Re: Winter precautions, office opening hours & protocol for emergencies during the festive period
As we are now within the winter months and approaching the festive holiday period, we wish to take this opportunity to contact all tenants to remind you of the precautions required to ensure that your home is safe and secure during the winter months.
Please ensure that your home is heated sufficiently during the cold months and we also advise that bathrooms and kitchens are adequately ventilated when in use to prevent the build-up of condensation/mould.
Should you have an outside tap in your home please ensure this is securely covered with insulation to stop the tap / pipework from freezing, which could result in a burst pipe damaging your home and contents.
As the festive period is a prime time for people to be away from home, we strongly request that if you are planning on leaving your home empty please ensure the heating is left on sufficiently to keep the property from getting too cold resulting in burst pipes. The recommendations from insurers is that boilers are left on, on a permanent setting no lower than 7 degrees to help prevent pipes from freezing.
We would recommend that you arrange for a neighbour/friend to check the property on your behalf should you be away for more than two consecutive days during the winter months to ensure the landlords Building Insurance and your own Contents Insurance does not become void.
Should you have an emergency issue out of our office hours for the festive period, we do have local contractors on call who will attend to EMERGENCIES ONLY (damage to property or danger to life) at their own discretion. The contractor will make the decision as to whether a call out request is an emergency requiring immediate attention. Please understand that there are limitations on what contractors can do over the festive period when suppliers/merchants are closed.
Please ensure that you are experiencing a true emergency (damage to property or danger to life) and that the issue cannot be resolved during our office opening hours. Please remember that if a contractor is called out as an emergency when this is not justified, you will unfortunately be liable for all costs which will be charged at bank holiday rates.
Our local contractors agreeable to assist at their discretion are:
Matthew Hayes – 07980113746 – General contractor
Mark Adamson – 07973659775 General Builder
Matthew Heather – 07879897437 - Gas Engineer / Plumbing / Leaks / Heating issues
Chris White – 07403330745 – Gas Engineer / Plumber / Leaks / Drains issues
ARB Electrical Services - 07966 246 727 - electrical mains
Lambley Electrical Services - 07805 246 943 - electrical mains
Breedon Electrical Services - 0115 701 2078 - electrical mains
Please be aware that the above third party local contractors do not hold or have access to individual property keys. If you are locked out of your home or have mislead your keys we would recommend you contact a 24hr Locksmith directly.
Many of the properties that we manage have British Gas Homecare cover or similar policies in place as well as some landlords having their own preferred contractors, so please check the information letter you were given when you moved into the property, if your rental property does have a call out policy or specific instructions/contractors, you will need to contact the relevant company and not a R&L nominated contractor, as per your landlord's wishes. If you need to refresh yourself with regard to whether your rental home has specific contractors/call out policies please contact the office before the 22nd December 2017 to check your records.
Royston & Lund Estate Agents opening hours during the festive period are as follows:
Friday 22nd December - 9.00am - 5.30pm
Saturday 23rd December - 9.00am - 4.00pm
Sunday 24th December - closed
Monday 25th December - closed
Tuesday 26th December - closed
Wednesday 27th December - closed
Thursday 28th December - closed
Friday 29th December - 9.00am - 5.30pm
Saturday 30th December - 9.00am - 4.00pm
Sunday 31st December - closed
Monday 1st January - closed
Tuesday 2nd January - normal working hours resume
Finally, we would like to take this opportunity to wish you all a Merry Christmas and Happy New Year from all at Royston & Lund.
The Royston & Lund team
On Saturday 2nd December we were delighted to be the proud sponsors of West Bridgford’s Christmas Lights Switch On. There was a huge amount happening on the day with entertainment including a mini ice rink and fairground at Central Avenue and Gordon Square; this was in addition to the Santa’s Grotto and festive market, all of which was followed by a fantastic firework finale!
We took the opportunity to raise money for local charity The Friary and our mulled wine and mince pie sale proved to be a sell out! With the help of the fantastic local community, we managed to raise a huge £550 for this fantastic cause; the Friary based on Musters Road helps homeless and vulnerable adults to rebuild their lives by offering practical services, advice and emotional support.
We are also still collecting winter coats on behalf of the Friary so feel free to bring any unwanted warm coats in good condition in to us and will then ensure they all get passed on.
As the Christmas Light Switch on is fast approaching (this Saturday 2nd December!), we are delighted to announce that we are supporting local charity The Friary.
We’ve got games to entertain the children, along with mulled wine on sale for the grown-ups! Why not come and join us for a glass of mulled wine and a mince pie and your £2 donation will help The Friary empower homeless and vulnerable adults to rebuild their lives.
On Friday 17th November we were delighted to be involved in raising money supporting Children in Need 2017. All staff members arrived at work in their PJs with a large smile on their faces for the day ahead. With the help of the fantastic local community, we managed to raise a huge £501.75 for this fantastic cause.
Who knew that launching wet sponges at Estate Agents would be so popular! The last minute addition of the stocks definitely helped us well on our way with our total! We’re fairly sure that the large majority of the funds we raised came from the public, local businesses and competitor estate agents throwing cold wet sponges at our valuers! And what good sports Graham and Steven were! Not forgetting the fantastic cake sale that we had in the office.
We would like to take this opportunity to thank everyone who helped us to reach our grand total.
Royston and Lund will be taking part in raising money for Children in Need this Friday 17th November, all of which will be done in the comfort of their pyjama’s!
BBC Children in Need works throughout the year to ensure that every child in the UK has a safe, happy and secure childhood, and the chance to reach their full potential. It relies on the energy and commitment of thousands of fundraisers and supporters across the UK, who donate their time and money to put on events supporting the Appeal.
A day of fundraising is being planned; the staff will be taking part in a ‘bake-off’ as well as donating £3 each to wear their pyjama’s all day! All support is welcome from members of the public where the culinary delights of the staff members will be offered for sale, the more the merrier to help raise any funds!
Speaking of their plans, Val Shakespeare said: “It should certainly make for an unusual day in the office with the staff all in their pyjamas! We had a great response from our Children In Need fundraising day last year when we managed to raise almost £700 and we’d love to be able to get close to that again so please do dig deep if you can! It’s a fantastic feeling to know we’re helping raise money for disadvantaged children and young people across the UK.”
Royston and Lund Estate Agents are proud to announce that we have just won All Agents Gold Award for the Best Letting Agent in NG2.
All Agents is The UK's Largest Customer Review Website for the Property Industry and its annual Awards rate agents based purely on what their customers think over a twelve-month period.
Stephanie Caine, Lettings Director said “As a local independent agent, we are delighted that our high levels of customer service have been recognised and we have therefore been awarded this title for the 2nd year running. As an Award Winning Agent, Royston & Lund pride themselves in providing an unrivalled first class service to ensure that the letting of your property will be both profitable and trouble free.”
Have you got a rental property that we could assist you with? Are you considering becoming a landlord? Contact us now to see how we can help you http://www.royston-lund.co.uk/contact-us
As you will probably now be aware, Royston and Lund are this year’s main sponsors for the West Bridgford Christmas Lights Switch On! All the action will take place on Saturday 2 December where shops, restaurants and cafes will be joining in the fun with seasonal offers and promotions and there will be celebrations taking place in the town centre throughout the day featuring Here are the details of exactly what is happening on the day
Central Avenue (9am - 6pm)
- Stage entertainment with Gem106 12pm-5pm
- Children’s fairground 11am-6pm
- Festive food and gift market 9am-6pm
Wesołych Świąt everybody!
- family-friendly Christmas Roadshow from Mr Balloony with music, mascots and festive merriment
- FREE mini ice rink
- FREE Santa's Grotto
The Christmas lights will be switched on at 5pm by the Mayor of Rushcliffe and our special guests from Gem 106 at breakfast, Jo and Sparky, followed by a firework finale. Catch them on stage from 4.30pm for fun and games.
It’s almost that time of year again to wrap up warm, get your wellies on and get ready for mushy peas, fireworks and family fun!
We’ve put together a list of all the local Bonfire and Fireworks parties.
Forest Recreation Ground – Sunday 5th November – From 5.30pm
• £ - Free of Charge
• Bonfire and fireworks
• Fairground rounds (charges payable)
5.30pm - 10.30pm Funfair
7.15pm Children's fireworks display
7.45pm Bonfire lit
9.00pm Main fireworks display
Wilford Village Robin Hood Festival of Fireworks – Saturday 4th November - Gates Open 5pm
Nottingham’s biggest Charity Firework Display held at Nottingham Moderns Rugby Ground, adjacent Wilford Village tram stop, next to the Ferry Inn and Victoria Embankment Toll Bridge.
• £ - Adult tickets £7, Children £2, Family ticket prices also available
• Bonfire and Fireworks
• Mini Fair
• Food includes hog roast, hot dogs, burgers, fish & chips, mushy peas, teas, coffee, doughnuts, candy floss, ice cream etc.
5pm – Gates open, hog roast and mini fair.
5pm-9.30pm Real ale marquee plus two local bands
6.30pm – Children’s fantasy fireworks
7.15pm – Bonfire Lit
8.30pm – “Crescendo of Galactic Fireworks!”
The White Horse Ruddington – Sunday 5th November – From 5pm
• £ - Free of Charge
• Fireworks Display
• Face painting
• Sweet Shop
• Roast Pork Cobs
Great Central Railway – Nottingham (Ruddington)– Saturday 4th November – Gates Open 5.30pm
• £ - Adult tickets £5 (£4 advance) Children £3 (£2.50 advance) Family £12.50 (advance only)
• Hot food
• Miniature Railway
• Licensed Bar
• Chocolate Fountain
• Live music from “Firestone”
Keyworth United Football Club – Saturday 4th November – Gates Open 6pm
(Tickets on sale from Keyworth United Football Club as well as The Plough, Normanton)
6pm - Gates Open
8pm – Fireworks
• £ - Adult tickets £7.50, children £5, under 3’s Free
• Food includes BBQ, giant chilli, jacket spuds and mushy peas
• Glow Entertainers
• Inside and outside bar
• Music by “Toasted Frog”
We are delighted to announce that Royston and Lund are this year’s main sponsors for the West Bridgford Christmas Lights Switch On. On Saturday 2nd December the Christmas lights will be switched on by the Mayor of Rushcliffe alongside Gem 106’s Jo and Sparky; this will be followed by a spectacular firework finale. There will be seasonal festivities throughout the day on both Central Avenue and Gordon Square and the fun includes a food and gift market with over 60 stalls, children's fairground rides and amusements, live music, a free mini ice rink, free Santa’s grotto as well as Mr Balloony’s Christmas Roadshow.
Make sure you pay a visit to our offices on Gordon Road on the day as we will be taking part in the fun and festivities with our competition “Guess the price of the house” to be in with a chance of winning a fantastic prize!